These guidelines include more than just encrypting data, they include making sure that PHI (protected health information) is available only to authorized users and the process for collecting and managing data is traceable (audit trail).
Being a web based platform does not mean that we have compromised on security. After all, we want to protect our clients and make sure that we consistently satisfy them. Measures such as a) encryption of voice files and transcription files, user authentication, firewall, anti-virus software, malicious detection of spyware or software, and other stringent security measures for staff which give no access to client information.